ROSY.
NUTRITION & PERSONAL TRAINING
ROSY Terms & Conditions
ROSY Nutrition & Personal Training
Last updated: 11 November 2026
1. Introduction
Welcome to ROSY Nutrition & Personal Training.
These Terms & Conditions explain the arrangements for purchasing and using our nutrition coaching, personal training, exercise rehabilitation and educational services.
Our aim is to provide professional, evidence-based support while ensuring that our clients understand what to expect from their chosen service.
By purchasing a service from ROSY Nutrition & Personal Training, you agree to the applicable terms outlined below.
Please read these Terms & Conditions before making a booking or payment.
Business details
ROSY Nutrition & Personal Training is operated by Rosy Allan, a self-employed practitioner trading as ROSY Nutrition & Personal Training.
Website: https://www.rosynutritionandpt.com
Email: rosynutritionandpt@gmail.com
Telephone: 07713 752 122
Business correspondence address: [Insert business address]
2. Our Services
ROSY Nutrition & Personal Training provides services including:
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Individual nutrition consultations and follow-up appointments
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Personal training sessions and prepaid session packages
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Monthly exercise and nutrition coaching packages
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Cancer exercise rehabilitation
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Online educational programmes and self-guided courses
Services are delivered according to the qualifications, professional responsibilities and scope of practice of the relevant practitioner.
The content, duration, price and inclusions of each service will be explained in the relevant package description or booking information before purchase.
We aim to provide all services with reasonable care and skill.
3. Bookings and Payment
All services must be paid for in advance.
Prices will be clearly communicated before payment is requested. Any applicable taxes and additional charges will be disclosed in advance.
A booking is confirmed when payment has been received and ROSY has issued the relevant booking or purchase confirmation.
For monthly coaching packages, payments are collected in advance of each coaching period.
Where recurring payments are arranged, clients will be informed of the payment amount, frequency and cancellation arrangements before agreeing to the subscription.
Clients are not required to commit to a fixed minimum number of months unless this is expressly stated in the relevant service description before purchase.
4. Onboarding and Programme Preparation
For personalised coaching packages, we normally require approximately seven days after payment and receipt of completed onboarding documentation before coaching begins.
This allows time to review your assessments, consider relevant health information and prepare your personalised programme.
Clients will be informed of their expected start date.
Where questionnaires or other required information have not been received, the agreed start date may need to be postponed.
We ask clients to complete the necessary documentation promptly so that appropriate preparation can take place.
Where a client has expressly requested that preparation begins during an applicable statutory cancellation period, any payment due for work already completed following a lawful cancellation will be determined in accordance with consumer protection legislation.
5. Nutrition Consultations
Payment
Individual nutrition consultations and follow-up appointments must be paid for in full at least three calendar days before the scheduled appointment.
Where payment has not been received by this deadline, ROSY reserves the right to release or cancel the appointment.
Cancelling or Rescheduling
We request at least 24 hours' notice if you need to cancel or rearrange an appointment.
Where adequate notice is provided, we will arrange an alternative appointment where possible.
Where less than 24 hours' notice is provided, or you do not attend your appointment, a cancellation charge may apply.
Any cancellation charge will be fair and proportionate to the loss incurred, taking account of preparation already completed, the ability to offer the appointment to another client and other relevant circumstances.
We recognise that unexpected illness or other difficulties may arise and will consider reasonable exceptions.
This policy does not affect your statutory cancellation or refund rights.
6. Personal Training Sessions
Payment
Individual personal training sessions and prepaid PT packages must be paid for in advance.
Session arrangements, including location, duration and the number of sessions purchased, will be confirmed before payment.
Cancellations and Missed Appointments
We request at least 24 hours' notice when cancelling or rearranging a personal training session.
Where sufficient notice is provided, we will aim to rearrange the session at a mutually convenient time.
Where less than 24 hours' notice is provided, or a client fails to attend, a cancellation charge may apply or a session may be deducted from a prepaid package.
Any charge or deduction will be fair and proportionate to the loss incurred and will not override statutory consumer rights.
We may waive a charge or offer an alternative arrangement in exceptional circumstances, including illness or unforeseen medical treatment.
Prepaid PT Session Packages
Prepaid personal training session packages are normally valid for six months from the date of purchase.
Clients are encouraged to arrange their sessions within this period to maintain consistency and support progress.
Unused sessions will normally expire at the end of the six-month period, provided this is fair in the individual circumstances.
Where illness, injury, medical treatment or another significant circumstance prevents a client from completing their sessions, we may agree to extend the validity period, pause the package or provide an appropriate refund.
If ROSY is unable to provide the sessions purchased, suitable alternative arrangements or an appropriate refund will be offered.
The six-month validity period will be clearly communicated before purchasing a session package.
7. Monthly Coaching Packages
Our monthly coaching services are designed to provide ongoing support without unnecessary long-term commitments.
Package inclusions, including consultations, exercise programming, check-ins and communication support, will be explained before purchase.
Monthly Payments
Payment is made in advance of each coaching period.
Where a package renews automatically, clients will be informed of the recurring payment arrangements and provided with the notices and cancellation options required by applicable consumer law.
Cancelling Monthly Coaching
You may request to cancel your monthly coaching package at any time.
If you notify us before your next renewal payment becomes due, no further renewal payment will be collected.
Your coaching will normally continue until the end of the current paid period, unless an earlier end date or refund is agreed or required by law.
There is no requirement to provide a reason for ending your ongoing coaching.
Cancellation requests may be sent to rosynutritionandpt@gmail.com. Where a subscription was entered into online, an appropriate online cancellation route will also be provided in accordance with applicable law.
We will confirm cancellation and any final payment or refund arrangements.
Changing Packages
Where appropriate, clients may move between coaching options, such as a more comprehensive coaching package, exercise-only support or occasional follow-up appointments.
Changes will be discussed and agreed in advance.
Any difference in price or package inclusions will be explained before the change takes effect.
8. Cancer Rehabilitation, Illness and Medical Interruptions
We recognise that cancer treatment, recovery and other health conditions can be unpredictable.
A client's health and wellbeing must always take priority over continuing a coaching programme.
If you become unable to undertake your planned services due to illness, treatment, hospitalisation, significant fatigue, medical complications or other health-related circumstances, please contact us as soon as reasonably possible.
Depending on your circumstances, we may offer:
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A temporary pause in coaching
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An extension of your existing programme
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An adapted exercise or nutrition programme
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A move to a different level of support
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A full or partial refund for services you are unable to undertake
We will consider individual circumstances fairly and compassionately.
Where a pause is agreed, we will confirm the arrangements, including any revised start or end dates, in writing.
Clients will not be expected to continue exercise or coaching activities that are medically inappropriate.
Any applicable statutory rights to cancellation, refunds or remedies remain unaffected.
9. Exercise Programmes and Fitness Applications
ROSY may use Everfit or Kahunas to deliver personalised exercise programmes.
These platforms provide access to workout instructions, exercise demonstrations and programme information.
Clients may choose to record additional information, including completed workouts, activity levels and progress measures.
Use of a fitness application is optional.
If you prefer not to use an application, we can provide an email copy of your exercise programme in a format suitable for printing.
Clients are responsible for informing us if they experience technical difficulties accessing their programme.
We will make reasonable efforts to provide an alternative means of accessing essential programme information where necessary.
Personal information is handled in accordance with our Privacy Policy.
10. Self-Guided Digital Courses
ROSY may offer self-guided educational programmes, including our 12-week nutrition and fitness course.
The course is designed to provide educational information and practical resources that clients can work through independently.
Course Access and Validity
Upon purchase, you will receive six months' access to the ROSY 12-Week Self-Guided Nutrition & Fitness Course, starting from the date your access is activated.
Course materials are released progressively over the first 12 weeks, allowing you to work through the programme at your own pace. Once released, materials remain available until the end of your six-month access period.
After six months, access to the course and its online resources will automatically expire. We recommend completing the programme and reviewing any relevant materials before your access period ends.
Any statutory consumer rights remain unaffected.
Individual Responsibility
Self-guided courses are educational resources and do not include individual clinical assessment or personalised coaching unless explicitly stated.
Participants are responsible for deciding whether activities are suitable for their individual circumstances and seeking appropriate medical advice where necessary.
Cancellation and Refunds
Purchases of digital courses are subject to applicable consumer cancellation rights.
Where you request access to digital content during the statutory cancellation period, we will obtain any express consent and acknowledgement required by law before supplying that content.
Depending on the nature of the purchase and the legal requirements satisfied, beginning access to digital content may affect your statutory right to cancel for a change of mind.
This does not affect your rights where digital content is faulty, misdescribed or not supplied as agreed.
Any additional discretionary refund arrangements will be explained at purchase.
11. Statutory Cancellation Rights
Where you purchase services online, by telephone or through another qualifying distance-selling arrangement, you may have a statutory right to cancel within 14 days of entering into the contract.
The applicable rights depend on the type of service or digital product purchased and the consumer legislation in force at the time of purchase.
Starting Services During the Cancellation Period
You may request that ROSY begins providing services, including reviewing assessments and preparing personalised programmes, before the end of the relevant cooling-off period.
Where required by law, we will obtain your express request before beginning chargeable work.
If you then exercise a valid statutory cancellation right, you may be required to pay a proportionate amount for services already provided, where legally permitted.
If a service has been fully performed during the cancellation period following the required express request and acknowledgement, the statutory right to cancel may end, where the law allows.
How to Cancel
To exercise an applicable cancellation right, you may contact:
You may use a statutory model cancellation form where applicable, but you are not required to do so. Any clear statement of your decision to cancel is sufficient.
Where a refund is due following a valid statutory cancellation, it will be processed within the timeframe required by law, normally within 14 days of receiving the cancellation notice.
Nothing in these Terms & Conditions excludes or restricts your statutory consumer rights.
12. Health Information and Client Responsibilities
To provide appropriate and individualised services, we require clients to provide relevant and accurate information about their health, exercise experience, nutritional needs and goals.
Clients agree to inform ROSY of significant changes to their health that may affect the suitability of their programme.
These may include new diagnoses, injuries, changes in medication, surgery, treatment-related complications or relevant advice from healthcare professionals.
Clients are encouraged to communicate any difficulties, concerns or unexpected symptoms experienced during coaching.
Where appropriate, we may recommend seeking advice from a GP, physiotherapist, dietitian or other relevant healthcare professional before continuing a particular activity.
Exercise and Nutrition Safety
Exercise and dietary changes can involve risks, particularly for individuals with existing medical conditions.
Clients should follow the guidance provided, exercise within their individual capabilities and avoid activities that cause concerning symptoms.
ROSY will provide services with reasonable care and skill, taking account of relevant assessments and professional responsibilities.
We cannot guarantee specific outcomes, including a particular amount of weight loss, muscle gain or improvement in physical fitness.
Progress depends on numerous factors, including health, circumstances, individual responses and participation.
13. Professional Scope of Practice
ROSY provides nutrition and exercise services within the qualifications and professional responsibilities of its practitioners.
Our services do not replace medical diagnosis, prescribed medical treatment or ongoing care from an appropriate healthcare professional.
We do not prescribe medication or independently alter medical treatment.
Where a client's needs fall outside our professional scope, we may recommend referral to an appropriately qualified healthcare professional.
14. Communication and Support
Communication arrangements vary depending on the service purchased.
These may include scheduled consultations, email support, WhatsApp communication, online check-ins or exercise application messaging.
The level and frequency of contact included in your package will be explained before purchase.
Support is provided during our normal business hours, unless otherwise agreed.
Messages sent outside these hours will be responded to when reasonably possible.
ROSY does not provide an emergency medical service. Clients experiencing an urgent medical problem should seek appropriate medical assistance.
15. Confidentiality and Data Protection
We are committed to protecting client confidentiality and personal information.
Information collected through assessments, consultations and coaching is processed in accordance with our Privacy Policy.
Relevant client records are stored using Google Workspace, with access restricted according to professional responsibilities.
Where a client works directly with Clinton (Drake) Fernandes, he may access the information necessary to deliver the personal training services agreed.
Personal information is not shared unnecessarily.
Full information about data collection, processing, retention and client rights is provided in our Privacy Policy, available on our website.
16. Educational Materials and Intellectual Property
Exercise programmes, nutrition resources, educational documents, course materials and other original content supplied by ROSY remain the intellectual property of ROSY Nutrition & Personal Training or their respective rights holders.
Clients are granted permission to access and use purchased materials for their own personal, non-commercial purposes.
Materials must not be reproduced for commercial distribution, resold, published or shared publicly without permission.
Clients may print or save copies of their own exercise or nutrition resources for personal use, where the format allows.
These restrictions do not affect any rights that cannot lawfully be excluded.
17. Cancellation or Changes by ROSY
We may occasionally need to rearrange or cancel an appointment or coaching service because of illness, unforeseen circumstances, professional considerations or safety concerns.
Where possible, we will provide reasonable notice and offer an alternative appointment or suitable arrangement.
If we are unable to deliver a paid service, we will provide an appropriate refund for the services that cannot be supplied.
We may decline or discontinue a service where it would be unsafe, professionally inappropriate or outside our qualifications and scope of practice.
Any fees or refunds in these circumstances will be handled fairly and in accordance with applicable law.
18. Liability and Consumer Rights
ROSY Nutrition & Personal Training will provide services with reasonable care and skill.
Clients are responsible for providing accurate information, communicating relevant health changes and following reasonable safety guidance.
Nothing in these Terms & Conditions excludes or restricts our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
19. Complaints
We aim to provide a professional, supportive and respectful service.
If you are dissatisfied with any aspect of your experience, please contact us so we can investigate your concerns.
Email: rosynutritionandpt@gmail.com
We will review complaints fairly and aim to resolve issues promptly.
Where appropriate, we may offer an explanation, correction, alternative appointment, adjustment to services or refund.
Nothing in this section restricts your right to pursue other remedies available under law.
20. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our services, operating arrangements or legal requirements.
The latest version will be made available on our website.
The terms applicable to an existing purchase will not be changed retrospectively without an appropriate lawful basis or the client's agreement.
Where material changes affect an ongoing service, we will provide appropriate notice and explain any available options.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the client's place of residence.
22. Contact Information
For enquiries about these Terms & Conditions, bookings, cancellations or refunds, please contact:
ROSY Nutrition & Personal Training
Rosy Allan
Email: rosynutritionandpt@gmail.com
Telephone: 07713 752 122
Website: https://www.rosynutritionandpt.com